CHARTER’s server crashed on October 3th that night. Back then I had $2700 in my account. It crashed and I can’t close my position. After half an hour, my position was liquidated and my balance turned to negative. I emailed the service, but they gave me no satisfying response. Their website: https://www.charterprime.com.cn/ My account is 1010112644 and my name is Zhang Dongming.