My account number is 800624. The following two problems led to my losses of nearly 6,000 dollars. First, on 2 July, CHINA300, KVB Kunlun. The platform gave no notification when the market opened at 9:30 A.M. The other price of spot gold purchased kept moving, while there is no reaction in CHINA300. All those prevented me from the best time to leave, with great consequent losses. Second, on 2 July, I purchased one hand XAUUSD spot gold, but the system automatically elected two hands, which made my account wipe out with a loss of 1,018 dollars (Order number: 26876980 6876986 26877705). This has happened six to seven times from June to July with great losses. Pending orders and slippages also led to losses. Now my account is frozen, being unable to check. I have contracted salesmen who aren’t responsible for account opening and sent email to the official account, but got no reply. I’d like to ask KVB Kunlun for explanations and solutions.