Mula pa noong Agosto 2023, hindi pa natatanggap ang pag-withdraw ng pondo.

Noong Agosto 18, 2023, nagwithdraw ako ng $500 mula sa aking Wisemarket account, na ipinakita sa screenshot. Sa wisemarket.com, ipinapakita na ang withdrawal ay matagumpay, ngunit hindi ko pa rin nakukuha ang pera sa aking bangko. Patuloy akong hinihiling na magpadala ng screenshot, ngunit walang nangyayari. Nag-email na ako sa support@wisemarket.com, ngunit natanggap ko lamang ang automated reply na nagsasabing ito ay problema ng bangko, dahil nagawa na ng kanilang tungkulin bilang isang broker. Kapag pare-pareho lang ang laman ng email na natatanggap mo, makikita mo sa screenshot kung gaano ako ka-frustrated. Noong mga panahong iyon, nakipag-ugnayan ako sa IB, ngunit walang resulta. Pinaninindigan niya na kasalanan ng broker ito, hindi nila kasalanan. Kamakailan lang, natuklasan ko na mayroon nang mediation function sa wikifx. Kaya ngayon, sinusubukan kong ilipat ang aking pondo sa tamang lugar: sa aking account.

Ang sumusunod ay ang orihinal na rekomendasyon

haven’t received withdrawal since August 2023

for context i made my withdrawal on the 18th August 2023 amounting to 500usd as can be seen on my screenshot from my account on Wisemarket. on the wisemarket.com dashboard it says that the withdrawal was successfull however my bank account shows otherwise.

what came next was endless follow ups asking for screenshots with no settlement of the issue. i have sent emails to support@wisemarket.com yet i only received computerised replies mentioning it is the bank’s problem as they as a broker have fulfilled their role in the transfer.

you can see my frustration in the screenshots when my emails were only met with the same messages. i contacted my IB at that time but to no avail. she insisted that it was the brokers’ doing and not their fault.

i just only found out that there is a mediator now available on wikifx so i am now trying to get my funds to where it belongs: my account.