hindi ma-withdraw ang aking pera mula sa nakaraang 2 buwan

Hindi ko ma-withdraw ang aking pera mula sa aking account mula noong nakaraang 2 buwan. Sinasabi nila na ang pag-update ng software ay nangyayari mula sa nakaraang 3 buwan ngunit nagkakaroon pa rin ng parehong isyu sa paghawak ng mga withdrawal at na maaapektuhan ang aking kalagayan sa pananalapi. mangyaring payagan ang aming withdrawal mangyaring hanapin ang attachment sa ibaba

Ang sumusunod ay ang orihinal na rekomendasyon

unable to withdraw my money from last 2 months

I am unable to withdraw my money from my account from last 2 months. they have telling that the software updation is going on from last 3 months but still having the same issue holding withdrawals and that to be impacted my fanancial condition. please kindly allow our withdrawal

please find the below attachment