Hindi magawang mag-withdraw

I was trying to make withdrawal my money but they were asking the transaction ID of crypto that i make deposit but its been long time and paano ko makukuha yun at wala silang option history ng deposito at iba-ibang broker ang ginagamit ko pero hanggang ngayon hindi sila nagtanong ng ganitong uri ng tanong. so, i think parang ayaw nilang ilabas ang fund natin and most of people never keep that and they should put option history transaction