Na-block ang account

dear octa team, kung mayroon kang technical fault sa xng pair, ito ba ay nilikha ng mga customer , malinaw naman hindi kung gayon kung paano may karapatan ang octa na ibawas ang halagang ito mula sa account . kahit na inilagay mo ang aking account sa read mode lamang kahit na ang aking kalakalan ay bukas, sa oras na iyon ay hindi ko nagawang buksan o isara ang mga kalakalan o baguhin ang mga kalakalan. hindi pa ito huling hakbang ng octa team sa wakas nilock nila ang account ko. kung sino ang mananagot sa pagkawala ko, babayaran ako ng octa para sa pagkawalang ito, walang octa na hindi magbabayad tapos walang karapatan ang octa na magbawas ng halaga sa mga account ng tao. sa pamamagitan nito ay mawawalan ng milyon ang octa ng mga costumer mula sa OctaFX platform. wag po sana magpataw ng parusa sa mga costumer. my octa account id 24035464. I tried to withdraw amount but its not done by octa team. Ang kahilingan sa withdrawal ay w10267504. same time nagpahinga ako para magtransfer sa territory account. tapos na ako. ngunit makalipas ang ilang oras ay hindi ko nabuksan ang aking account. hinarang ito ni OctaFX pangkat. umiiyak ang lahat dahil sa isyung ito . hindi ko pa rin mabuksan ang aking account. mangyaring lutasin ang isyung ito sa lalong madaling panahon. sana ay pag isipan mo ang aking kahilingan . pagbati saeed ahmad

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Account blocked

Dear octa team,
If you have technical fault on XNG pair, is it created by customers , obviously no then how octa have right to deduct this amount from account . Even you put my account on read mode only even my trade was open, that time I was not able to open or close trades or modify the trades.
It was not final step by octa team finally they locked my account. Who one responsible for this my loss, will octa pay me for this loss, no octa will not pay then octa have no rights to deduct amount from people accounts.
Through this way octa will lose million of costumers from octafx platform. Please don't imposed penalties to costumers.
My octa account ID 24035464.
I tried to withdraw amount but Its not done by octa team. Withdrawal request no is W10267504. Same time I rested to transfer in territory account. I was done. But after some time I was not able to open my account . It was blocked by octafx team.
Everyone is crying due to this issue . Still I'm not able to open my account. Please solve this issue as soon as possible. Hopefully you will consider my request .
Best regards
Saeed Ahmad