Hindi maka-withdraw mula sa Grand Signal Markets Limited

Ipinakilala ako sa MetaTrader 5 ng aking online na kaibigan at nagbukas ng account sa Wintersnow Limited at gumawa ng 10000USD na deposito. Ipinaalam sa akin ng Wintersnow Limited na ang Broker ay nagbago mula sa Wintersnow-Server patungong GrandSignalMarkets-Server; Nag-log in ako gamit ang bagong account at ang mga pondo ng account ay nananatiling hindi nagbabago; Nagdeposito ako ng hanggang 42000USD. Hiniling ko ang pag-withdraw mula sa aking account noong ika-24 ng Agosto 2022, humiling ang Platform Customer Service ng 5% ng bayad sa serbisyo; at sinabi sa akin ng Platform Customer Service na hindi ko ma-withdraw ang aking pondo nang hindi binabayaran ang 5% na bayad sa serbisyo. Nagbayad kami ng aking kaibigan ng mga bayarin sa serbisyo noong ika-26 ng Agosto 2022 at sinabi sa akin ng Platform Customer Service na matatanggap ko ang withdrawal pagkatapos ng 2 araw ng trabaho. Napagtanto ko na hindi ako makapag-log in sa aking account mula noong ika-29 ng Agosto 2022. Ang platform ng pandaraya na Grand Signal Markets Limited ay nagpapahintulot sa kalakalan at hindi pinapayagan ang pag-withdraw ng pondo. Hindi ma-log in ang account at nawala ang Platform Customer Service. Nagpadala ako ng ilang email sa kanila at walang reply mula sa kanila.

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Unable to withdraw from Grand Signal Markets Limited

I was introduced to MetaTrader 5 by my online friend and opened an account at Wintersnow Limited and made a 10000USD deposit. Wintersnow Limited informed me that Broker changed from Wintersnow-Server to GrandSignalMarkets-Server; I logged in with the new account and the account funds remain unchanged; I deposited up to 42000USD.
I requested the withdrawal from my account on 24th August 2022, the Platform Customer Service requested a 5% of service fee; and Platform Customer Service told me that I was unable to withdraw my fund without paying the 5% service fee.
My friend and I paid the service fees on 26th August 2022 and the Platform Customer Service told me that I would receive the withdrawal after 2 working days. I realized that I am unable to log in to my account since 29th August 2022. The fraud platform Grand Signal Markets Limited allows trade and does not allow fund withdrawal. The account cannot be logged in and the Platform Customer Service disappeared. I sent a few emails to them and no reply from them.