Hindi ma-withdraw

mahigit 1 month na yun ay tahimik tungkol sa aking pera, humiling ako ng pag-withdraw ng $150 ngunit nabigo ito at hindi naibalik ang pera sa aking account, ang balanseng $850 dahil ang aking balanse sa pangangalakal ay hindi rin mahawakan. mangyaring gusto kong bawiin ang aking buong pera mula sa ngunit hindi ko makuha kung paano gawin ito

Ang sumusunod ay ang orihinal na rekomendasyon

Unable to withdraw

it's been over 1 month that IPCapital has been silent about my money, I requested a withdrawal of $150 but it failed and the money was not returned in to my account, the $850 balance as my trading balance is laying untouchable as well.
please I want to withdraw my entire money from the IPCapital but I'm not getting how to go about it