tubo na hindi umabot sa wallet ko

nag-subscribe ako sa robot sa katapusan ng Pebrero 2022 na may halagang humigit-kumulang 4000 usd. tuwing katapusan ng linggo ang kita na kinikita ay binawi (sa pamamagitan ng ) mula sa aking mt4 account sa aking wallet at ibinabalik ko ito sa mt4 account upang madagdagan ang aking kapital. mula noong 3 linggo ang nakalipas, ang aking kita ay na-withdraw gaya ng dati ngunit hindi lumalabas sa aking pitaka at sinubukan kong makipag-ugnayan sa live chat nang walang kabuluhan. nangyari iyon sa ikalawang linggo at nagpadala ako ng mensahe sa customer service at wala man lang reply na ipinadala sa akin. noong nakaraang linggo, ang aking working capital ay gumawa ng 394.98 usd at ganoon din ang nangyari: ang pera ay na-withdraw mula sa aking mt4 ngunit hindi lumalabas sa aking wallet namin ito ay dapat na minus ang kanilang 20% na bahagi. ito ang sitwasyon na nais kong lutasin bago bawiin ang aking kapital. mangyaring maghanap ng mga kalakip na larawan. Gusto kong idagdag na kamakailan kong na-secure ang aking account gamit ang isang google authenticator ngunit nangyari ang sitwasyon sa set up ng google authenticator.

Ang sumusunod ay ang orihinal na rekomendasyon

profit not reaching my wallet

I subscribed to the IPCapital robot at the end of February 2022 with an amount of around 4000 USD . every weekend the profit earned is withdrawn (by IPCapital) from my MT4 account to my wallet and I return it to the MT4 account to increase my working capital. Since 3 weeks ago, my profit was withdrawn as usual but was not appearing in my wallet and I tried to contact the live chat in vain. That happened for the second week and I sent a message to the customer service and no reply at all was sent to me. last week, my working capital produced 394.98 USD and the same thing happened: the money is withdrawn from my MT4 but does not appear in my IPCapital wallet we’re it’s supposed to be minus their 20% share. This is the situation I would like to resolve before withdrawing my capital. please find attached pictures. I would like to to add that I recently secured my account with a google Authenticator but the situation occurred with the google Authenticator set up.