Unable to withdraw and broker leaving

My withdrawal request has been done on 3rd march 2020. Since then, my request still pending untill now 14 july 2020. I had messaged the support team of Essence capital market sdn bhd (the marketer of Essencefx in malaysia) in few times to update my status of my request but they keep told me that they have forward my request to LE(Local Exhanger). Suddenly, on 30 Jun 2020, i got email from essencefx that they will be leaving Asia region market operation effective on 16 July 2020.