My withdrawal has not been processed, it has been a week and half ！！！！

On their website, it indicated fund withdrawal is to be processed within 3 - 5 business days. I submitted fund withdrwal (USDT) on 25 Nov 2022 and 28 Nov 2022, during these days, i have been sending email to them, got no respond at all. !!!!!! 标题那样， 到现在都还没有收到我的USDT， 为啥呢？ 人呢？ 发邮件根本没有回复过， 网站上面也没有dispute resolution centre， 电话没有， 客服也找不到。！ 搞笑吗! 存钱进去的时候那么快，取钱一直拖， 我都已经提前取款了， 看好你们的3-5个工作日， 到现在还不处理！！！ 想啥呢， 指望客人的钱 在里面亏光， 不提款吗？