交易期間APP出了問題，導致損失了所有的錢

我是sofian Alzghoul，我已經成為 MTFE 的投資者兩個月了，我的賬戶 ID 是1557908。今天 11 月 29 日格林威治標準時間 14:40 我在MTFE的APP上開倉了，由于APP出了問題，我失去了所有交易保證金，這是我開倉時所有的凈賬戶余額，而這筆錢是我在開倉時沒有投進去的。我很遺憾地說，盡管我試圖在那之前完成交易超過兩次（附件中的證據），在我所有的工作和利潤和損失之后，這是最糟糕的，因為它是一個嚴重的滑點。由于APP在開倉時出了問題，持續了大約 3 分鐘，甚至圖表都沒有顯示，而且在我試圖平倉時倉位也沒有任何變化（虧損 700 美元）。這個問題不僅僅發生在我身上，我有 3 個我認識的朋友也因為這個問題而失去了所有投資。該APP有一個止損機制，該機制在消息中也不起作用，支持說在 70% 損失時它應該自動停止損失，盡管我手動將其設置為 30%，但對我來說關閉方法就是爆倉，這筆交易甚至奪走了我在那筆交易中的凈賬戶價值。這筆交易的交易保證金是 3163，其余的資金是我以 3000 美元開始我的投資之旅，最高達到 4500 美元，現在我的賬戶是 -10k，這是不合邏輯的，如果止損起作用了，就不應該發生了（附件中的證據）。我希望您能幫忙協調這個問題，因為該平臺客服將此結果歸咎于市場和投資風險，而忽略了止損功能不起作用以及APP在交易過程中凍結的事實。我特此請求賠償，因為我的損失是由于在開倉過程中APP出了問題導致的，甚至我設置的自動止損或手動止損都不起作用，并損失了我用于交易的資金加上我沒有使用的資金（以賬戶凈值計）。

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application bugging during trade caused losing all

Mu name is sofian Alzghoul, I've been an Investor in MTFE for two months account ID (1557908)

Today on November 29th 14:40GMT I opened up a position in the application and due to the application bugging I lost all of the Trading margin that I opened up the deal with along with what I had in my net account value that I didn't enter the position with.

I'm sad to report that after all the work and the profits and losses I had this was the worst since it was a SEVERE SLIPPAGE although I tried to close the deal before that happend more than two times (proofs in attachments) but due to the application bugging for about 3 minutes with the position open ,even the chart wasn't showing for me nor was there anychanges in the position as I was trying to close out on (700usd in loss).

This bug didn't happen to ME ONLY ,I have 3 freinds that I know of who lost all investment over this bug too.

The application has a stop lose mechanism that that didn't work too in a message with the support the said at 70% loss it should stop lose automatically although I had it at 30% manually , but instead the closing method for me was a BLOW OUT ,it even took what I had in my net account value with that one deal.
Trading margin for this deal was 3163, and the rest of the fund was

I started my investment journey with 3000USD had it up to about 4500USD and now my account is -10k which isn't logical and shouldn't happen if the stop loss had happened (proofs attached).

I hope you mitigate this issue since the support team blamed this on market and investments risks and neglect the fact that the stop loss function didn't work and the application freezing in the middle of a transaction.

I hereby appeal to a compensation since my loss was due to the application bugging in the middle of an opened position and even the automatic stop lose or the manual stop lose I had installed didn't work and lost the funds I used for the deal plus the funds I didn't use (had them in net account value).