利潤沒有到我的錢包

我于2022年2月下旬訂閱了IPCAPITAL robot，金額約為4000美元。每個周末賺取的利潤都會從我的mt4帳戶被提取到我的錢包（通過IPCAPITAL)，然后我將其退回到mt4帳戶以增加我的營運資金。從3周前開始，我的利潤像往常一樣被提取，但它沒有出現在我的錢包中，我試圖聯系實時聊天是無用的。在這發生的第二周，我向客服發送了一條消息，但根本沒有回復。上周，我的營運資金產生了394.98美元，同樣的事情發生了：錢從我的mt4中提取出來，但沒有出現在我的IPCAPITAL，我們的錢包應該減去他們20%的份額。這是我在撤資之前想解決的情況。請查找附件圖片。我想補充一點，我最近使用谷歌身份驗證器保護了我的帳戶，但這種情況發生在谷歌身份驗證器設置上。

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profit not reaching my wallet

I subscribed to the IPCapital robot at the end of February 2022 with an amount of around 4000 USD . every weekend the profit earned is withdrawn (by IPCapital) from my MT4 account to my wallet and I return it to the MT4 account to increase my working capital. Since 3 weeks ago, my profit was withdrawn as usual but was not appearing in my wallet and I tried to contact the live chat in vain. That happened for the second week and I sent a message to the customer service and no reply at all was sent to me. last week, my working capital produced 394.98 USD and the same thing happened: the money is withdrawn from my MT4 but does not appear in my IPCapital wallet we’re it’s supposed to be minus their 20% share. This is the situation I would like to resolve before withdrawing my capital. please find attached pictures. I would like to to add that I recently secured my account with a google Authenticator but the situation occurred with the google Authenticator set up.