無法出金

我在 2018 年 1 月 4 日提交了 4000 美元的提款申請，但該公司一直沒通過，1k 以下的小額款項從來沒有遇到過任何問題。自從我出金以來已經整整兩個星期了，我的銀行帳戶仍沒收到出金。我已聯系Forex.com/Gain Capital LLC ，他們最初的回應是目前正在交易，這是我的出金請求：案例 02399549 - LTK122220168331429X。

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My Funds still not released by Forex.com

I submitted a withdraw on 1/4/2018 for 4000$ and every since then this company has been giving me the run around.I never had any problem withdrawing smaller amounts under 1k.Its been two full weeks since my request and my money is still not in my bank account.I have contacted Forex.com/Gain Capital LLC about 10 times with my concern.Their initial response was that I was currently in trades and they sent me an email saying that. Here is myWithdrawal Request -