無法出金

我于 2021 年 2 月 8 日申請從交易賬戶中提取 34.59 美元但至今都沒有收到，我聯系了經理，確認會在周二打款，但我還是沒有收到，我聯系客服他們卻說已經打款了。我的 OCTA FX ID 是 60656942。謝謝

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unable to withdraw

I applied for a withdrawal of $34.59 from my trading account on 8th February, 2021 and up to this moment I have not received the money in my account. I contacted my fxtm account manager, Mr. Ahmed on Tuesday and he assured me that the money will surely reflect in my account before the end of that day. But on Wednesday when I called to tell him that the money didn't reflect, he didn't pick my calls again. I contacted their online customer care and all they are saying is that the money has been deposited into my account. One Mr. Zeeno Williams who I introduced to fxtm through their partnership program is on my neck now for not receiving the funds he withdrew from his trading account this week. Please I need help as to how to get my money back and also that of my friend. My OCTA FX ID is 60656942. Thanks.