penalty - scam

Customer Service charged me 2% “TAX” before I could withdraw on the entire account. Approximately $5000 in tax was paid directly to them (not subtracted from 220k in acct) Then due to a withdrawal request being filed before the tax payment was applied by their system “72 hours” I received a penalty of $11016 US, again to be paid from external sources. Account is now frozen with $220k because I don’t have $11000 to pay their BS “penalty”.