無法出金

我從 8 月 17 日申請出金，直到現在仍在審核中，在我投訴 Metatrader5 規定后被列入黑名單后，他們要求我支付 2000 美元以重新激活帳戶。我真的違規了嗎？為什么 Metatrader5 不保持我的帳戶處于活動狀態？如果我違規了，為什么付款是給該交易商而不是 Metatrader5 ？

以下為原文推薦

Withdrawal failure.

I made a withdrawal request since 17 August and it still reviewed till now , after I complain they told me that I am blacklisted due to violence the Metatrader5 regulations by making a withdrew and keep trade ,and they ask me for 2000 USD to reactiavte the account and can make withdrew and trade again .
did I really made a violation ?
why Metatrader5 don’t pan me for this violation and keep my account active ?
if I made a violation why I should pay money For the broker not to the Metatrader5 ?