客戶支持很差
沒有實時聊天,沒有電子郵件發送到client@skyallmarkets.com的默認電子郵件,也沒有收到有關嚴重操作問題的問題反饋的自動回復或自動消息。平臺不穩定,有的資金存入收到郵件確認,有的未收到任何確認。必須依靠mt4的帳戶報告進行記錄。 CRM更新中提到的平臺,更新后,有1個帳戶丟失了,后端不知道,直到一些交易者發現他們的客戶門戶顯示交易帳戶不屬于他們。最有可能是由于2個名字相同(但ID不同)的人造成的。由于這個問題,我無法繼續提取我的資金。有許多操作問題仍未解決,沒有電子郵件回復...
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Customer support is very bad
no live chat, email to default email of client@skyallmarkets.com receives no respond or automated message on issue feedback on serious operational problem. platform is not stable, some fund deposit receive email confirm, some did not receive any confirmation. have to rely on mt4's account report to keep as record.
platform mentioned on CRM update and after update, 1 account went missing and backend do not aware until some trader discovered their client portal shows trading account doesnt belong to them. Most likely due to 2 person with same name (yet different ID). because of this issue, i cannot proceed to withdraw my fund.
there are many operational issue still not resolved, no email respond...