Restrictions on withdrawal

I waited for them to fix my account or refund me my money after sending me a few messages on how there is an issue with my account which is why i can't withdraw. The only other time they respond is when I leave a negative review on the site for them. I made payment in October through Bitcoin, over 2 months now & haven't got any help from their support about my account even after seeing it make profit from the trades. It's been plenty of time to at least get a text or call to say they're working on my account. I've sent an email with screenshots and everything and NOTHING from them still. As far as I'm concerned, it was all a scam, it made me open a scam case with financialrecovery.tech and they were forced to refund my initial deposit first and then the profit that was accrued to my account. BTCUSDT is one of the most dishonest Financial companies I have ever come across and i hope their tactics are completely exposed.