I had an extremely disappointing and frustrating experience with ePlanet Brokers, and I strongly advise anyone considering this broker to be very careful. I won 1st place in Weekly Competition No. 16 and was awarded a $500 prize. I requested to withdraw $400 to my personal bank account. However, the company refused to process a bank transfer and insisted that I could only withdraw my money through cryptocurrency. I am based in Egypt, where cryptocurrency transactions are subject to legal restrictions. This makes the company's crypto-only withdrawal policy impractical and potentially legally problematic for me. I should not be forced to use a payment method that I cannot reasonably use to access my own prize money. I contacted the company's support team repeatedly and opened support tickets #184536 and #186378, but the issue was not resolved satisfactorily. I also contacted two regulatory authorities: The Vanuatu Financial Services Commission (VFSC), regarding Nebula Ventures Ltd (Company Registration No. 700819). The Mwali International Services Authority (MISA), regarding ePlanet Brokers Ltd (Registration No. HY00923038). I sent multiple emails and follow-up requests to both authorities, asking them to acknowledge my complaints, provide reference numbers, and investigate the matter. Unfortunately, despite my repeated attempts, I have received no response from either authority so far. The entire experience has raised serious concerns for me about withdrawal transparency, customer support, payment accessibility, and the effectiveness of complaint handling. Winning a prize means nothing if a customer cannot access the money through a practical and lawful payment method. My experience has been extremely negative. I strongly recommend that potential customers carefully investigate this broker, its regulatory status, and its withdrawal policies before depositing any money or participating in its competitions.