Customer service stay silent at the weekend

I made a request to withdraw a very small amount and until now its over 6 days since I made the request, the money has not been sent to my account. the Customer Supporter insisted that I should wait. alright. no problem. but I waited for 6 days already. but in the meantime, They do not accept me to withdraw another amount. they said I reach the maximum withdrawal request. that is impossible. the person have the right to withdraw their own money. please help! seems like they