Hello, it is the conversion period of the old and new systems. Since we have not received the non-mainland certificate you submitted and the new software account has not been opened yet. Please provide the non-mainland certificate as follows:1.Proof of your outbound address including bill for water, electricity and coal bill or bank or tax bill or insurance bill, etc.2. Proof of non-chinese nationality including passport or long-term residence visa or work visa. 3. Legitimate overseas income certificate including payroll or tax return form or overseas investment income documents, etc. ** Please note that this document is valid for 3 months for Kind Regards, KVB Customer Services Team.