I applied for a withdrawal on May 4. When I asked about it on May 19, they told me that they could not find any information. Please apply again. After applying for a withdrawal on May 19, I still have not received the remittance. I sent a message to the customer service on June 9, but they haven't read the message so far, and it feels like the customer service doesn't have to deal with things. Have I been scammed?