Withdraw since 24 Feb 2022

On 24 Feb 2022, I was given a screenshot of a transfer for my withdrawal of 150,000 USD from Skyam Invest. After waiting for 12 days the fund still did not reach my account! On 8 March 2022, Paul of Skyam informed me that the funds were returned and asked what I want to do with the fund. I want the finance to resend the fund to my accounts today as it has been delayed for over 2 weeks since 24 February 2022.