EasyForex eightcap, account 830785, at 7:00 am on October 7, 2021 (Thursday) (converted to the other party's time at 2021.10.07 01:00) when XAU/USD opened in the morning, I couldn't believe that the account was liquidated when I opened the account. Negative numbers, gold usually has some unpredictable events over the weekend. Usually, the opening fluctuations are not very large, so there is no lock, and there are slightly more short orders than long orders. At 6:00 am on 10.07 (change to the closing price at about 24:00 on 10.06 of the other party's time: 1762.61), during which the position will be opened at 1764.52 at about 4 am on 10.07, 2021, by 0.25 lots more. Gold 10.07 01:00 1mins price open: 1762.34 high: 1763.15 low: 1762.34. Price open: 1763.02 hight: 1763.15 low: 1762.9 5mins after the continuous opening. (Pictured) The range fluctuation was from 1762.34 to 1763.15. The first order (buy) was forced to liquidate 1.7 lots, and the forced liquidation price was 1762.99. After the liquidation, the margin ratio was as low as 37.6%, which instantly exploded into a negative number; then I asked the platform for forced liquidation many times. What is the reason for this order? (The explanation later is: market reasons, the spread is widened) That is to say, in the case that I have a little more empty orders, the opening price at 7:00 am on 07th is lower than my opening price (1764.52) at 4:00am on 07th. The position may be liquidated, and the market situation has not fluctuated violently. Unless there are two situations: 1. A sudden surge of 1770 points or above or (conservatively speaking, it is higher than the long order I opened at 1764.52 in the early morning), 2. The platform deliberately so-called "widening the spread". I will be forced to close the liquidation, otherwise the long order 1764.52 made at 4 am on 10.07 will have been liquidated long ago, how can I stay overnight, because my margin is enough and it is impossible to liquidate the position. As a user, my account with more than 1 million yuan, I keep depositing money, everyone will carefully protect it, how can it be easily finished? Compliant foreign exchange platforms all have coping mechanisms to protect traders, including plug-ins that filter high spreads and measures to shut down gold trading channels in a timely manner under high risks. Yihui eightcap deliberately widened the gold spread when the opening trading was not intensive. Forcibly liquidating positions not only failed to take timely measures to protect traders, but also damaged the rights and interests of traders. This part belongs to the non-compliance of Yihui eightcap. Because of the platform problem, I have been waiting for the platform to negotiate with me, and the platform has been fooling me. Now my appeal is to ask for compensation for my losses. I have been depositing and carrying orders for so long. As a result, the liquidation turned into a negative number. There was no chance at all, and all the principal was lost. Please make compensation from the eightcap platform, and negotiate with me directly to deal with the compensation!