After 1 year of trading, now I can't withdraw my money.

I Cant withdraw money I have more than 1 year with Instaforex, without any problem, at the beginning. From the last 6 months to now, It is very difficult to open a position quickly, some times the server take almost 1 min trying to open a position, and not only open, change SL or TP its also soooo slow.I had the following problems: #HPQ #PAF orders: 1275841582, 1276426036. the stop loss was not respected, SOLVED. #CL order: 1295471810. stop loss was not respected. NOT SOLVED. the claim is about the time. why #CL close +2 before (your like says 01:00 to 24:00) I tried to do the withdraw by BankWire, they said: "The reason for it is your ordering a withdrawal to a payment system other than the one you used for funding your trading account" and how i can do that if i cant do that by visa card??? the next week will be 1 month and i still cant withdraw my money. Terrible service. I hope with this, they will respond soon.