Disapprove my proof of address

I use their welcome bunos account they give 30$ then I trade in their platform and I have a profit of 92$. Tickmill said to claim your profit I need to create a live MT4 account upon registration they always Disapprove my proof of address theres a lot of reason they request additional documents but I provide my bank account statement and internet bills that indicate my residence address and my name.Until now I cant withdraw my profit. This are my documents provided and Profit.