The customer service asking me to tap up another specific amount for me to withdraw my funds

At first the customer service told me that im suspected having multiple accounts so i have to put $2000 recharge for me to be able use my account and back to normal immediately. When i recharge $2000 they said i will just have to wait for 30days for me to withdraw. So they offer me a green channel but they didnt says it has a fee of 20% of my fund in that account. And they open it without informing me that it has a charge of 1980.60USDT for me to be able withdraw at any time.