Dear GICC-FX exchange, my name is: Le Duc Tuan, code MT5: 13222425 Currently, I have an investment account on GICC-FX, the code is MT5: 13222225. However, for personal reasons, I need to withdraw funds from the investment account to handle this work. However, the evacuation was difficult, and the explanations of the two support staff were not satisfactory. The word does not match. For example: Technically, you told me to withdraw a sufficient amount of 1.5 pounds. When I reached a sufficient price, I still could not withdraw funds, and the market clerk said that I could withdraw at any time, and never said that I must achieve sufficient trading volume. I asked for proof of this, but so far, there has been no satisfactory answer. Therefore, we hope that your trading floor can consider and resolve it satisfactorily for me. Thank you, and look forward to hearing from you. Le Duc Tuan