KEHILANGAN AKIBAT KESALAHAN PLATFORM

Rekap acara Pelapor memperhatikan kejanggalan dariOctaFX s platform pada 14 April. Ketika dia bangun di pagi hari untuk memeriksa hasil perdagangan, dia menemukan bahwa platform tidak mengeksekusi limit ordernya sama sekali ketika situasi pasar jelas menguntungkannya. Dia segera mengirim email ke platform tentang masalah ini dan mengatur ulang harga limit order, tetapi platform tidak merespons. Kemudian, dia memperdagangkan EUR/USD dan GBP/USD di platform, tetapi pasar sedang naik. Investor terus mengirim email ke platform, berharap platform akan mengeksekusi perintahnya pada level batas yang dia tetapkan, sehingga dia bisa mempertahankan semua posisinya, tetapi sekali lagi email itu tidak dijawab.

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LOSS DUE TO PLATFORM IRREGULARITIES

Event recap　　The complainant noticed the irregularities of OctaFXs platform on April 14th. When he woke up in the morning to check the trading results, he found that the platform did not execute his limit order at all when the market situation had been obviously in his favor. He immediately sent an email to the platform about the matter and reset the price of the limit order, but the platform did not responded.　　Later, he traded EUR/USD and GBP/USD on the platform, but the market was rising. The investor continued to send emails to the platform, hoping that the platform would execute his orders at the limit level he set, so he could keep all his positions, but again the email was not answered.