No puedo retirar mi dinero, ayúdame

Al principio dijeron que se podían retirar $ 10,000 y me dijeron que esperara 20 días para retirar el dinero, esperé y gané $ 10,000 operando, pero cuando quise retirar me dijeron que tenía que cargar un depósito de 10,000.

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I can't withdraw my money, help me

At first they said that $ 10,000 could be withdrawn and they told me to wait 20 days to withdraw the money, I waited and I earned $ 10,000 by trading, but when I wanted to withdraw, they said I had to load a 10,000 deposit.