withdrawal refusal

Refused withdrawal, but when you deposit they accept the deposit, I have been trading with them and its almost a month struggling to get my withdrawal because I used a bank card deposit so they said now bank card withdrawal option is not allowed but when you deposit is allowed, I tried different method like internet banking but still u can't deposit, I contacted my bank which they declared that you can't make Eft payment via a third party , then i understand and went back to explain to them stil