Exness回复

2024-04-23 10:43

塞浦路斯

回复

尊敬的客户，关于您的问题，您可以向平台24小时客服发送详细信息，或使用您在我们平台注册的邮箱发送邮件至官方客服support@exness.com（确保邮箱地址正确）。如果您之前联系过我们，请仍然通过电子邮件回复或联系24小时在线客服寻求帮助。谢谢。

elif avcı发起调解

2024-04-19 00:18

土耳其

发起调解

Hello, I was trading on the Exness platform in my Trading Account with ID number 139143129. My XAUUSD Transactions were in loss. And on 20.04.2024, around 02:10, I realized that the price on the Platform was frozen and did not move, and I could not intervene in the account. I could not open a Buy transaction in response to my XAUUSD sell transactions, which were at a loss, and make my account safe. And this Due to system dullness, I lost all my capital and my transactions resulted in losses. Exness Platform added only 689.80 USD balance as loss adjustment. I sent e-mails to the Company stating that there was a problem and that I was a victim. Exness platform accepts that there is a problem in the system. But my loss was not adjusted in any way. The margin did not allow me to hedge before the call fell. As a return, I was told that the margin call could not be hedged, and I received an answer even though I had done it many times before.My equity capital of 10 thousand dollars has gone bankrupt due to this ridiculous business. My request is for them to pay me my 10 thousand dollars.