Exness回复

2024-02-20 12:03

塞浦路斯

回复

尊敬的客户，针对您的问题，您可以将详细信息发送给平台24小时客服，或者使用您的注册邮箱发送邮件至官方客服support@exness.com（确保邮箱地址正确）我们的平台。如果您之前联系过我们，请仍然通过电子邮件回复或联系24小时在线客服寻求帮助。谢谢。

tracy920发起调解

2024-01-14 09:30

中国香港

发起调解

I am so disappeared about Exness high slippage. For the transaction XAUUSD order dated 11 Jan 2024, Ticket #34178666 buy stop $2039.50 SL$2037.5. (SL $2), the reality happened was order bought at $2045.287 (instead of $2039.50) and SL $2033.392 (instead of $2037.50) . Buy stop order I should had loss USD2 but reality is USD11.895, I loss almost 5 times more than it should be. I don't think I will continue using exness if no one give me a positive feedback. And if anyone concerned about the slippage affect your profit I think my case is important for you.