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FX1696792586
1年内
未验证
与DPRIME的极其负面体验 我不推荐这个交易商 我在DPrime的经历极其负面,严重损害了我对这家交易商的信任。 我向自己的DPrime交易账户存入了31美元,并通过标准的MetaTrader 5平台使用普通市价单进行交易。 由于我的交易活动,我的账户达到了约333美元,其中包括约302美元的交易盈利。 DPrime随后终止了我的交易账户并取消了我的交易结果,声称我的交易与报价问题有关,并且我违反了他们的规则。 我对这一决定提出了强烈异议。 我联系了DPrime,并明确要求他们提供清晰的、逐笔交易的说明以及支持其决定的实际证据。我要求他们指出所涉的确切交易、据称错误的报价、相关的市场价格、这些价格的来源,以及取消我的交易并扣留我的资金的确切合同依据。 我还提供了截图、交易报告、MetaTrader 5日志信息以及其他书面证据,证明这些交易是如何通过DPrime自己的交易基础设施开仓并执行的,同时也提供了支持我并未违反其规则这一立场的证据。 尽管如此,DPrime未能妥善处理我提供的证据,也没有给我一个令人满意或具体的解释。 他们没有妥善回答我的问题、处理我提交的事实和截图,反而给了我一份回复,其中并未明确解释我究竟违反了哪条具体规则、有哪些确切证据支持他们的决定,或者为什么我的资金被扣留。 这是我在DPrime的经历中最令人沮丧的部分之一。我并不是毫无理由地要求他们退还我的钱。 我曾反复要求他们提供证据,并清楚说明其决定的依据。我也提供了我这边的证据,但我的论点实际上被忽视,或未得到充分回应。 最重要的是,DPrime 甚至连我最初 31 美元的入金都没有退还。这些是我自己存入的资金,但在我的账户被终止后,我却无法取回它们。 账户被终止后,此前可通过客户门户获取的一些历史账户和交易信息,我也无法再访问了。 我保留了书面证据,包括我最初的入金确认、MetaTrader 5 日志、截图、交易报告以及与 DPrime 的通信。 根据我的个人经历,我认为 DPrime 以极不令人满意且不透明的方式处理了这起争议。 一个交易商应当能够清楚解释为何客户的交易被取消,提供相关证据,妥善回应客户有记录支撑的答复,并清楚说明客户的资金发生了什么。

原文

EXTREMELY NEGATIVE EXPERIENCE WITH DPRIME I DO NOT RECOMMEND THIS BROKER My experience with DPrime has been extremely negative and has seriously damaged my trust in this broker. I deposited USD 31 into my DPrime trading account and traded through the standard MetaTrader 5 platform using ordinary market orders. As a result of my trading activity, my account reached approximately USD 333, including around USD 302 in trading profit. DPrime subsequently terminated my trading account and cancelled my trading results, claiming that my trades were connected to quotation issues and that I had violated their rules. I strongly disputed this decision. I contacted DPrime and specifically requested a clear, transaction-by-transaction explanation and actual evidence supporting their decision. I asked them to identify the exact trades in question, the allegedly incorrect quotations, the relevant market prices, the source of those prices, and the exact contractual basis for cancelling my trades and withholding my funds. I also provided screenshots, trading reports, MetaTrader 5 journal information and other documentary evidence showing how the trades were opened and executed through DPrime’s own trading infrastructure, as well as evidence supporting my position that I had not violated their rules. Despite this, DPrime failed to properly address the evidence I provided and did not give me a satisfactory or specific explanation. Instead of properly answering my questions and addressing the facts and screenshots I submitted, I received a response that did not clearly explain which specific rule I had violated, what exact evidence supported their decision, or why my funds were being withheld. This is one of the most frustrating parts of my experience with DPrime. I was not simply demanding that they return my money without explanation. I repeatedly asked them to provide evidence and clearly justify their decision. I also provided evidence from my side, yet my arguments were effectively ignored or inadequately addressed. Most importantly, DPrime did not return even my original USD 31 deposit. These were my own deposited funds, yet after the termination of my account I was unable to recover them. After the account was terminated, some historical account and transaction information that had previously been available through the client portal was also no longer accessible to me. I have retained documentary evidence, including my original deposit confirmation, MetaTrader 5 journals, screenshots, trading reports and correspondence with DPrime. Based on my personal experience, I believe DPrime handled this dispute in a highly unsatisfactory and non-transparent manner. A broker should be able to clearly explain why a client’s trades are cancelled, provide the relevant evidence, properly address the client’s documented response, and clearly account for what happened to the client’s funds.

1小时前

奥地利

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