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FX2942882985
1年内
本人将对 LiteFinance提起正式投诉。 2026年7月14日15:58-16:02(服务器时间),我以4034.23的价格开立了XAUUSD的卖单,并设置了止损,目标价位为4037.13。由于价格突然飙升(从约4030涨至4095),我的交易在4087.99平仓,滑点为50.86美元(基于我的止损,持仓量为0.01手)。 我收到了LiteFinance的官方每日确认声明,其中我的止损为 交易记录旁已清晰记录为 [sl 4037.13]。尽管记录清晰,但交易并未按我指定的止损价位执行。 我联系客服后,他们将原因归咎于 CPI 数据发布。我已确认当时确实发布了 CPI 数据(附 BabyPips 提供的证据)。然而,微型手 (0.01) 的滑点价位亏损超过 50 美元,这显然过高,远远超出正常市场水平。 我请求 LiteFinance 将收盘价调整至我最初设定的止损价位 (4037.13),或补偿 50.86 美元的额外损失。

原文

I am filing a formal complaint against LiteFinance。 On July 14, 2026, at 15:58–16:02 Server Time, I opened a Sell position on XAUUSD at 4034.23 with a Stop Loss set at 4037.13. Due to a sudden price spike (from ~4030 to 4095), my trade was closed at 4087.99 – resulting in a slippage of 50.86 dollars from my Stop Loss on a 0.01 lot position. I received an official Daily Confirmation statement from LiteFinance where my Stop Loss is clearly recorded as [sl 4037.13] next to the trade entry. Despite this clear record, the trade was not executed at my specified Stop Loss level. When I contacted support, they blamed it on the CPI news release. I have confirmed that the CPI news was indeed released at that time (evidence from BabyPips attached). However, a slippage of 50+ dollars on a micro lot (0.01) is excessive and far beyond normal market conditions. I request that LiteFinance adjust the closing price to my original Stop Loss level (4037.13) or compensate the excess loss of 50.86 USD.

07-16

美国

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