Copy Trade can’t even withdraw

Copy trade with only a 0.01 lot size position can’t be close by investors when it’s losing 10% of the fund. Doesn’t make sense, customer service told it’s use for the margin which it’s crazy, I got 500usd inside while the position had been hold for a month while loosing it 10%. I can’t withdraw if there’s floating position. I can’t close my own account too.