账户被停用，利润被冻结

当我尝试登录时，客户经理告诉我，利润已通过语音留言被冻结（没有任何官方电子邮件或其他内容），帐户已被暂停，我无法签名。我给他们发了一封电子邮件以澄清情况，他们要求我提供一些收入和地址证明，我提交了这些及一些存款、存款日期和利润的详细信息。在回答了他们的所有问题后，他们发送了一封电子邮件告诉我，如果没有任何进一步的说明，他们无法重新激活我的帐户。

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Account suspended and profits blocked

have been informed by the account manager that the profits had been blocked by a voice note (without any official email or something) when I tried to sign in the account was suspended and I wasn't able to sign it. I sent them an email to clarify the situation they asked me for some income and address proofs and I sent them, after they asked me for a video of myself telling them about the income and the address proofs with the hard copy of them and some details if the deposit, deposit date, and profits. after answering all their question they sent an email telling me they were unable to reopen my account without any further clarifications.