Transferred counterfiet coin

Using all the normal methods of fund transfer found in the coinbase wallet, I attempted to transfer my funds from my coinbase wallet to me Kraken account.  Coinbase sent the transfer however karken calims they sent counterfiet coins and send me an email telling me then closed my account. See attachment. Coinbase refused to refund me the original funds and kraken won't even discuss telling me to converse with them only by email which I sent but no answer, it so that now I am without recourse.