FXFlat Bank if refusing to withdrawal my money!

I was operating on MT5 normally when i depare with a situation where i couldn't open trades. I waited few hours, maybe was their service in maintenance but yet i haven't received any email informing anything. I then went to their live chat which was really rude and unprofessional, didn't explain plus told me you will receive information by email. Afterwords i received the email accusing me of use EA, that they will terminate my account and pay my balance to me. I reply their email asking for the poofs of such an accusation and for them to proceed with my withdrawal back to my bank account. They took my money form my account and i haven't received my withdrawal for 2 days now. As a regulated Bank i expected more from FXflat. They still holding my funds and have informed they are not gonna pay me. So here i requested that FXFlat Bank to be mark as SCAM as they should honor they words but unfortunately im experience the complete opposite of that.