无法出金

2022 年 5 月，我在开设了一个账户，并与他们交易了几个月。当我想提取我的部分利润并提交了一些提款请求时，一直被拒绝，请参阅图1和图2的提款请求。每次我提出提款请求时都会收到拒绝的电子邮件且没有理由，见图4。过了一会儿，当我登录到客户入口想提款时，一条消息提示没有这个货币对的汇率，见图3。我给客服发了几次邮件，但没有得到回复。我还需要从他们那里拿回大约12,000，但没有人回复我。任何形式的帮助我都将不胜感激。

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SCHATZ MARKETS unable to withdraw

I was opening an account with Schatz Markets in May 2022 and traded with them for a few months. When I wanted to withdraw some of my profits and submitted a few withdrawal requests they have been declined all the time, see pictures 1 and 2 with the withdrawal requests.Every time I was making a withdrawal request a rejection email got back but no reason for it, see pic 4 After a while, when I logged into my client portal a message showed that the rate for this pair can not be found when wanted to repeat the withdrawal, see pic 3.I emailed customer service a few times but have no answer back from themI still need to recoup around 12k from them but no one is replying to meAny form of help will be apreciated