无法出金

已经1个多月了 IPCAPITAL一直对我的出金保持沉默，我要求提款150美元，但失败了，钱没有退回到我的账户，850美元的余额因为我的交易也无法提现。我想从IPCapital出金所有的余额，但我不知道该怎么做

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Unable to withdraw

it's been over 1 month that IPCapital has been silent about my money, I requested a withdrawal of $150 but it failed and the money was not returned in to my account, the $850 balance as my trading balance is laying untouchable as well.
please I want to withdraw my entire money from the IPCapital but I'm not getting how to go about it