利润没有到我的钱包

我于2022年2月下旬订阅了IPCAPITAL robot，金额约为4000美元。每个周末赚取的利润都会从我的mt4帐户被提取到我的钱包（通过IPCAPITAL)，然后我将其退回到mt4帐户以增加我的营运资金。从3周前开始，我的利润像往常一样被提取，但它没有出现在我的钱包中，我试图联系实时聊天是无用的。在这发生的第二周，我向客服发送了一条消息，但根本没有回复。上周，我的营运资金产生了394.98美元，同样的事情发生了：钱从我的mt4中提取出来，但没有出现在我的IPCAPITAL，我们的钱包应该减去他们20%的份额。这是我在撤资之前想解决的情况。请查找附件图片。我想补充一点，我最近使用谷歌身份验证器保护了我的帐户，但这种情况发生在谷歌身份验证器设置上。

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profit not reaching my wallet

I subscribed to the IPCapital robot at the end of February 2022 with an amount of around 4000 USD . every weekend the profit earned is withdrawn (by IPCapital) from my MT4 account to my wallet and I return it to the MT4 account to increase my working capital. Since 3 weeks ago, my profit was withdrawn as usual but was not appearing in my wallet and I tried to contact the live chat in vain. That happened for the second week and I sent a message to the customer service and no reply at all was sent to me. last week, my working capital produced 394.98 USD and the same thing happened: the money is withdrawn from my MT4 but does not appear in my IPCapital wallet we’re it’s supposed to be minus their 20% share. This is the situation I would like to resolve before withdrawing my capital. please find attached pictures. I would like to to add that I recently secured my account with a google Authenticator but the situation occurred with the google Authenticator set up.