无法出金、无法沟通

我在21年12月11日提交了 5,000 美元的提款请求。由于提款系统升级而被拒绝。聊天客服通知我，它将在22年1月1日完成。我在 22 年 1 月 1 日重新提交了它。我收到了提款申请邮件，但从未收到授权邮件。我发送了许多电子邮件并在客服那里等待了很多次。他们没有回应。我现在有一个 10,000 美元的提款请求待处理。第一次提款于21年11月6日成功了。我担心我的余额。

以下为原文推荐

Unable to Withdraw & No Communication

I submitted a $5,000 withdrawal request on 12/11/21. It was rejected due to a withdrawal system upgrade. I was notified by chat support it would be completed by 1/1/22. I resubmitted it on 1/1/22. I received a Withdrawal Application email, but never received an authorization email. I sent numerous emails and waited many times in chat support. No response. I now have a $10,000 withdrawal request pending. The first withdrawal was successful on 11/6/21. I am concerned about my remaining balance.