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11 月 22 日，我要求将 12000 从我的 MT5 退回到我的币安账户。它没有到账。随后，我被要求向一个未知的钱包地址支付高昂的费用。当我告诉他们这对时，客服的回答我“祝你生活愉快”。他们说我必须支付 18% 的费用作为个人税，这是我以前从未听说过的百分比。我一直在网上阅读有关诈骗和欺诈的信息，这就是其中之一。我是英国公民，这是一家英国公司。我只想要公平。请解决这个问题。

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On the 22 November i asked to retire 12k from my MT5 to my Binance account. It never arrived. I was subsequently asked to pay exorbitant fees to an unknown wallet address. When i told them that this was not correct, the customer service's reply was "have a nice life". They said i had to pay the 18 percent fees as personal tax, a percentage i had never heard of before. I have been reading about scams and fraud all over the net, and this is one of them. I am a British citizen, and this is a British company. I only want fairness. Please sort this matter out.