I'm from philippines and now it's nearly one month that I'm waiting for my money. I asked those of customer service in the chat and they told me that I don't have to worry because I just have to be patient, others told me that I must speak with my manager who can authorize it but incredibly he always was unavailable. When finally I could speak to him he told me that manually and for this reason it take a lot of time to process it. I think that he could find a lie more serious than this because I don't think there could be someone in this earth who can believe this. Now, I will write to all responsibles of ThinkMarkets that I can find in their web and if I still receive this kind of answers I will write to the CYSEC.