haven’t received withdrawal since August 2023

for context i made my withdrawal on the 18th August 2023 amounting to 500usd as can be seen on my screenshot from my account on Wisemarket. on the wisemarket.com dashboard it says that the withdrawal was successfull however my bank account shows otherwise. what came next was endless follow ups asking for screenshots with no settlement of the issue. i have sent emails to support@wisemarket.com yet i only received computerised replies mentioning it is the bank’s problem as they as a broker have fulfilled their role in the transfer. you can see my frustration in the screenshots when my emails were only met with the same messages. i contacted my IB at that time but to no avail. she insisted that it was the brokers’ doing and not their fault. i just only found out that there is a mediator now available on wikifx so i am now trying to get my funds to where it belongs: my account.