2019-10-23
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Rating
/10
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Risk Management Index
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Market Making(MM)
ASICRegulated
Retail Forex License
FSARegulated
Retail Forex License
SFCRegulated
Company Name:
Rakuten SecuritiesCompany Abbreviation:
RakutenCountry/Area of Registry:
Hong Kong
Regulatory Status:
RegulatedCustomer Service Email Address:
info@sec.rakuten.com.hkCustomer Service Phone Number:
8522119-0116WikiFX Risk Alerts
Previous Detection: 2020.11.29 Risk: 1 Item
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MT4/5
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I didn’t want to expose the platform at first, but I am really angry when I saw Rakuten Securities’ s score rank at No. 7. I would like to share you my sad story related to this platform. I deposited in the account on 2 Jan., 2019, when the server have been offline for several hours. When I asked for explanations, the employees made no reply. The server went back to normal on 3 Jan. before the market opened and when the market opened, a mega JPY move showed up. Now I should tell you what shameless things they did. First, the platform said there was a fixed spread in 95% of a day. However, pay attention to the rest of 5% when spreads were unfixed and big movement happened with unimaginable big spreads. I mean, when the market opened on 3 Jan., you had to pay a service fee of over 1,500 dollars if you traded one hand USDJPY. Is it exciting? This is the first shameless thing they did. Second, When there were big movements in the market, they would close trading. It is impossible for them to stop doing something before wipe out your account. When you got profits, you didn’t expected to sale orders, and when you lost, you couldn’t cover and lock position. There was nothing you could do. When your account wiped out, the platform could close out the orders. The market movement depends on its will. Third, They will give you cold shoulder when you are caught into problems. They will pass the buck with an excuse of mobility. Is it shameless for the platform to deny the evidence? The trading journal won’t tall lies. The above are enough. Keep away from it, everyone!
FXUDHpyx8391
2019/07/04
China
At first I invested in Rakuten because I thought they were big brands, having financial security and stable platform. I was very optimistic about it. I opened an account in August 2018 and started trading. There was a time when depositing money process was smooth, but this situation had basically recovered after the Spring Festival. That customer service was not bad. But last week, I was very angry. On the evening of February 27th, I used my five trading accounts to buy long GBP/JPY (including EToro, Jiasheng, Anda and TradeMax) on five trading platforms. Only Rakuten raised a dozen pips, causing my position to be liquidated. When I saw the position liquidation, I quickly took the screenshot and kept the evidence and sent an email to Rakuten. After this week's negotiations, Rakuten internally agreed that the stop loss was caused by the normal spread of the market at that time and did not give me compensation. I don't ask much, just want to get back the stop loss money. A week passed, they ignored it, just saying that it was the normal spread of the market. I want to ask, why the other platforms didn’t liquidate my position but Rakuten? And after the stop loss the platform did not show that the highest price has reached my stop loss. Rakuten’s conduct is a scam. I’ve been trading for years. Such a situation really made me puzzled. Will you still trade on it?
FXQNUusb6755
2019/03/08
China
I made a GDPUSD sell stop order with a price of 1.30475 At 13:59, September 13, 2018, and the stop loss was set at 1.30555. The final order was closed at 13:59:47, and the stop loss was closed at a price of 1.30846 at 13:59:47 (the price was 30 points higher than the stop loss price, and 17 points higher than the highest price in this period). At the moment of transaction, the difference was increased, making the closing of the pending order and the stop loss completed at the same time.
新用户
2018/10/16
China
The Australian Securities and Investments Commission (ASIC) is an independent Australian government body that acts as Australia's corporate regulator, which was established on 1 July 1998 following recommendations from the Wallis Inquiry. ASIC's role is to enforce and regulate company and financial services laws to protect Australian consumers, investors and creditors. ASIC's authority and scope were determined by the Australian Securities and Investments Commission Act, 2001.
Current Status:
RegulatedLicense Type:
Market Making(MM)Regulated in Country/Area
Australia
Regulatory License No.：
418036Email Address of Licensed Institution :
takayoshi.mizuno@sec.rakuten.com.auLicense Type:
No SharingWebsite of Licensed Institution :
Expiry Date :
--Address of Licensed Institution :
Suite 5 Level 9, 3 Spring Street, SYDNEY NSW 2000Phone Number of Licensed Institution :
0292472483Licensed Institution Certified Documents :
Rakuten ASIC监管信息截图1_20200402 View Certified Documents 乐天澳大利亚 ASIC监管信息 View Certified Documents Rakuten ASIC监管信息截图2_20200402 View Certified Documents
The Financial Services Agency (FSA) oversees all financial services providers, including Forex brokers, in Japan. The ultimate aim of Japan's FSA is to maintain the country’s financial system and ensure its stability. It is also responsible for protecting security investors, insurance policyholders, and depositors. It achieves its aims in a number of different ways including planning and policy making, supervising financial services providers, overseeing securities transactions, and inspecting financial institutions in the private sector. When the FSA was first created it was merely an administrative body. However, its responsibilities were widened in 2001 when it became the external representative of the Cabinet Office of Japan. It took over the responsibilities of the Financial Reconstruction Committee, and also took over responsibility for failed financial institutions.Today, the FSA Japan is held accountable to the Japanese Minister of Finance and enjoys a wide scope of responsibility.
Current Status:
RegulatedLicense Type:
Retail Forex LicenseRegulated in Country/Area
Japan
Regulatory License No.：
5010701021660Email Address of Licensed Institution :
--License Type:
No SharingWebsite of Licensed Institution :
Expiry Date :
--Address of Licensed Institution :
東京都世田谷区玉川１丁目１４番１号Phone Number of Licensed Institution :
0367391700Licensed Institution Certified Documents :
Rakuten FSA牌照 View Certified Documents
The Securities and Futures Commission (SFC) is an independent statutory body set up in 1989 to regulate Hong Kong's securities and futures markets. The SFC derives its investigative, remedial and disciplinary powers from the Securities and Futures Ordinance (SFO) and subsidiary legislation. Operationally independent of the Government of the Hong Kong Special Administrative Region, the SFC is funded mainly by transaction levies and licensing fees. As a financial regulator in an international financial centre, the SFC strives to strengthen and protect the integrity and soundness of Hong Kong's securities and futures markets for the benefit of investors and the industry.
Current Status:
RegulatedLicense Type:
Retail Forex LicenseRegulated in Country/Area
Hong Kong
Regulatory License No.：
AIM232Email Address of Licensed Institution :
info@sec.rakuten.com.hkLicense Type:
No SharingWebsite of Licensed Institution :
Expiry Date :
--Address of Licensed Institution :
Unit 501 5/F Nexxus Building, 41 Connaught Road Central, Central, Hong KongPhone Number of Licensed Institution :
--Licensed Institution Certified Documents :
乐天证券监管截图2 View Certified Documents Rakuten SFC牌照 View Certified Documents Rakuten SFC牌照信息截图20200402 View Certified Documents
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