The customer's account was frozen due to the violation of octafx's service article 3.10 in customer agreement. But octafx will fulfill its promise to customer and has started to fully refund the money left. And the refund is underway. The customer will be informed by OctaFX team once it is completed.

The account was registered at https://www.octafx.com

I trade with OctaFX for more than 1 year. Recently, they suspended my account for this reason (sub-clause) 3.10. I do not know what I did wrong. They won't allow me to withdraw all my hard-earned money. I have never made a dime from this platform. I always keep topping up. I still have $35,000 in my money. Got mad and suddenly closed all my accounts. Never trust Octafx I don't know what to do. Very helpless. No one can help me