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اردو
Resolved
FXCM withheld clients’ fund with the excuse of wrong quotation.
Mediating Parties 
FXCM
Issue
Others
Requirement
other
Settlement Amount
$66,738(USD)
Time
68day10hour
Mediation Status
Hong Kong2020-08-11
Resolved 
FX2279214683
FX2279214683United Kingdom2020-06-09
Reply FXCM
The problem is that customers misused incorrect information to profit from the price of BP while the positions of transactions have been totally cancelled.
Reply
Hong Kong2020-06-04
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2020-06-04
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2020-06-04
Start Mediation FX2279214683
FX2279214683On May 29th, I traded 64 lot on UKOIL and profited $66738.55. But it withheld it with the excuse of “balance adjustment. invalid.pri”. On June 1st, the service shirked it on wrong quotation and refused to refund. On 2nd, the problem was still unsolved in wake of negotiation failure.
Start Mediation
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